This policy explains how Quorvant Industries Inc reviews refund and cancellation requests for in-game currency, items, and other virtual purchases.
At Quorvant Industries Inc ("we," "us," or "our"), we strive to ensure our players are satisfied with their in-game purchases. This policy outlines the conditions under which refunds for in-game currency, items, and other virtual purchases may be granted.
By making a purchase on our platform, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy.
The purchase of virtual currency, such as coins or gems, virtual items, battle passes and other digital content in our games is usually final and non-refundable. We provide previews and descriptions of all items before purchase, and after completion, you will get a redemption code, which can be redeemed in the game.
Refund requests will only be considered under the following specific conditions:
Time Limit: The request must be submitted within seven (7) calendar days from the original date of purchase.
Unused Content: The virtual currency or item must not have been consumed, used, modified, or transferred. Virtual currency must not have been spent, and virtual items must not have been used, equipped, or gifted.
Technical Issues: The purchase was made due to a verifiable and critical technical fault within our game or platform that prevented the content from being delivered or functioning as advertised.
Refund requests are evaluated on a case-by-case basis at our sole discretion. Submission of a request does not guarantee a refund.
To be considered, a refund request must be submitted by the original purchaser and include all the required information below. Incomplete requests will not be processed.
Please send an email to our support team at support@quorvantshop.com with the subject line: "Refund Request - [Your Game Username]".
Your account details: Quorvant Industries Inc game username/ID and the registered email address on the account.
Payment/order information: A clear, legible screenshot or copy of the payment receipt/order confirmation from the platform used. This must show the Order ID, Date of Purchase, Item Name, and Amount Charged.
Request details: Name of the purchased item or currency pack, reason for the refund request, and a statement confirming that the purchased content has not been used.
Review: Once we receive your complete request, our support team will review it and investigate your account activity related to the purchase. This process may take up to 14 business days.
Decision: You will be notified via email of our decision. If your refund is approved, the refund will be processed, and a credit will be applied to your original method of payment within a subsequent billing cycle, typically 5-10 business days depending on your payment provider.
Account Adjustment: If a refund is granted, the corresponding virtual currency or items will be deducted from your game account. If this deduction results in a negative balance, your account may be temporarily restricted until the balance is resolved.
Refunds will typically not be granted in the following situations:
Requests made after 7 days from the date of purchase.
If you have already used, consumed, or gifted the purchased content.
If you change your mind about a purchase or no longer have a need for the content.
Bans or suspensions of your account due to violations of our Terms of Service.
Purchases made on a platform, such as Apple or Google, must generally be refunded through that platform's own refund system. We cannot process refunds for purchases that were not made directly through our official payment channels.
Please be aware that purchases made through third-party platforms, like the Apple App Store or Google Play Store, are subject to the terms and conditions of those platforms. For refund requests related to such purchases, you may need to contact the respective platform's support team directly.
If you have any questions about this Refund & Cancellation Policy, please contact us at support@quorvantshop.com.
We are committed to working with our players to resolve issues fairly.
This Agreement, and any dispute arising out of or in connection with this Agreement, shall be governed by and construed in accordance with the laws of the United States of America, without regard to its conflict of laws principles.